Refund policy

Refunds and Returns

Due to the nature of the products we sell, we regrettably cannot accept returns unless the product arrives damaged or if the product cannot be worn owing to sizing issues.

Returns must be requested within 14 days of receipt by emailing hello@bykilter.com with your order number and reason for return - sizing or damaged on arrival.

All products are quality checked by hand before they are supplied so we fully expect them to arrive as they were shipped. In the event that your order arrives damaged, please supply photos of the damage for us to use as evidence when raising a case with our delivery partner.

We address returns on a case-by-case basis and will try our best to work towards a satisfactory solution. If the product has been damaged during use then we reserve the right to refuse a refund.

If you have any further questions, please don't hesitate to contact us at hello@bykilter.com.