We are an alternative pleasure brand and as such, our products are of an adult nature and so you must be 18 years or older to order from Kilter. When you buy a product from us, it is an acceptance of these terms.
The cost of shipping depends on the country the parcel is being shipped to.
Deliveries made within the United Kingdom are free of charge with Royal Mail First Class.
International deliveries to the US, Canada and Australia are free on orders over £250 with code SHIPNOW.
We do deliver to the United States and Canada. Shipping charges are automatically calculated at the checkout based on your exact location and all shipping is free on orders over £250.
In the instance a high value order incurs sales tax, the customer is responsible for the payment of this. Kilter takes no responsibility for paying or reporting any local taxes.
All deliveries are trackable and you will be issued with a tracking order once your parcel is shipped.
UK deliveries are shipped using Royal Mail First Class and we would allow 3-4 working days for your order to arrive.
For deliveries to the US, Canada and Australia, please expect your product between 5-10 working days depending on your precise location.
UK orders can be tracked using the Royal Mail website using the tracking code you will be issued with.
International orders to the US, Canada and Australia can be tracked using the UPS website.
All of our items arrive discreetly packaged in plain brown boxes. Within you'll find a branded presentation box and dust bag with your products safely packed inside.
We are always on hand to support with any issues where coupon codes do not work on application. Before sending us an email, please ensure:
the code is correctly typed
the code is still valid. All codes are valid for a limited time and this is disclosed to you at the time of the code being issued
If you continue to experience issues, please email us at email@example.com
If the order hasn't been shipped then we can make manual amends if you send us an email at firstname.lastname@example.org.
If the order has been shipped then we are unable to make any modifications to it. Any new items added must be processed as a new order.
We aim to pack and dispatch products as soon as possible so you receive your items as quickly as possible.
We cannot accept cancellations after the order is shipped and you will pay the full amount for your original order.
Due to the nature of the products we sell, we regrettably cannot accept returns unless the product arrives damaged or the size is incorrect and has not been worn for play.
Our products are manufactured in small batches and extremely limited numbers are available for sale.
We check each product before it is packed but in some instances beyond our control, the product may arrive damaged.
If this is the case, we will required photographs of the products damaged with the swing tag still in tact so we may use this as evidence when raising an issue with our delivery partner.
In the case of international returns, the cost of the return will be deducted from the refund value issued.
To ask for a refund, please email email@example.com
Kilter products are manufactured in small batches in UK using premium Italian leather and hardware.
The exterior leather is Italian vegetable tanned leather from Tuscany's leading supplier. Vegetable tanned leather is regarded as the benchmark in the industry for its robustness and strength.
The process of vegetable tanning uses only natural vegetable tannins to change the protein structure of the hide causing it to become leather, as such, it is well known for developing a glorious patina and slight softening as it ages. Provided it is appropriately cared for, vegetable tanned leather can last a lifetime.
Where our products are fastened shut by a buckle and belt, the interior of the belt is lined with English nubuck leather. Nubuck has a suede-like feel and is also known for it's durability and quality.
The interior of our cuffs and collars are padded with foam and lined with English suede for a premium and pleasurable experience.
The hardware is purchased from a premium manufacturer of hardware for handbags. As the hardware contains nickel, it may not be suitable for those who have skin metal allergies. However if you often wear handbags with chain straps and you do not react then it is likely you will be fine.