FAQs – Kilter

We do deliver to the United States and Canada. Shipping charges are automatically calculated at the checkout based on your exact location and all shipping is free on orders over £250.

In the instance a high value order incurs sales tax, the customer is responsible for the payment of this. Kilter takes no responsibility for paying or reporting any local taxes.

All deliveries are trackable and you will be issued with a tracking order once your parcel is shipped.

UK deliveries are shipped using Royal Mail First Class and we would allow 3-4 working days for your order to arrive.

For deliveries to the US, Canada and Australia, please expect your product between 5-10 working days depending on your precise location.

We are always on hand to support with any issues where coupon codes do not work on application. Before sending us an email, please ensure:

the code is correctly typed
the code is still valid. All codes are valid for a limited time and this is disclosed to you at the time of the code being issued

If you continue to experience issues, please email us at hello@bykilter.com

If the order hasn't been shipped then we can make manual amends if you send us an email at hello@bykilter.com.

If the order has been shipped then we are unable to make any modifications to it. Any new items added must be processed as a new order.

We aim to pack and dispatch products as soon as possible so you receive your items as quickly as possible.

We cannot accept cancellations after the order is shipped and you will pay the full amount for your original order.

Due to the nature of the products we sell, we regrettably cannot accept returns unless the product arrives damaged or the size is incorrect and has not been worn for play.

Our products are manufactured in small batches and extremely limited numbers are available for sale.

We check each product before it is packed but in some instances beyond our control, the product may arrive damaged.

If this is the case, we will required photographs of the products damaged with the swing tag still in tact so we may use this as evidence when raising an issue with our delivery partner.

In the case of international returns, the cost of the return will be deducted from the refund value issued.

To ask for a refund, please email hello@bykilter.com

The exterior leather is Italian vegetable tanned leather from Tuscany's leading supplier. Vegetable tanned leather is regarded as the benchmark in the industry for its robustness and strength.

The process of vegetable tanning uses only natural vegetable tannins to change the protein structure of the hide causing it to become leather, as such, it is well known for developing a glorious patina and slight softening as it ages. Provided it is appropriately cared for, vegetable tanned leather can last a lifetime.

Where our products are fastened shut by a buckle and belt, the interior of the belt is lined with English nubuck leather. Nubuck has a suede-like feel and is also known for it's durability and quality.

The interior of our cuffs and collars are padded with foam and lined with English suede for a premium and pleasurable experience.

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Returns

About Kilter